Network PBX – Your
Communication System

NETWORK PBX

Network PBX is a robust, fully equipped communications system that gives SMEs the solutions to deliver exceptional customer service and support.

Vector 1Automated Routing: Connect customers to agents based on rules defined by availability, time and department

Vector 1ACD Queing: Efficiently hold and distribute incoming calls between departments and agents, in a simple interface

Vector 1Visual Call Management: Monitor dynamic queue traffics at a glance

Vector 1Drag & Drop Call Management: Drag & drop to dispatch calls to available agents

Vector 1Agent & Supervisor Portal: See which agents are available with coloured status indicators

Vector 1Performance Monitoring: Real-time call center metrics displayed in cutomisable dashboards

Vector 1Reports & Analysis: Get advance call center statistics for in-depth analysis

Vector 1Call Recording: Ensure high quality and consistent customer service & support

app & features

PBX Apps & Features

Network PBX provides an economical, easy to maintain call center solution with features like – ACD queuing and distribution, IVR, visual call management, call recording & monitoring, real – time wallboards, reports, and more – to improve workplace efficiencies, deliver more sophisticated customer service, and ultimately elevate their business.

What We Do

How we help

Frame 3CX

Call Flow Designer

By utilising the Call Flow Designer you can handle incoming calls effectively, efficiently and much faster.
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By utilising the Call Flow Designer you can handle incoming calls effectively, efficiently and much faster. Here are just a few examples of how 3CX can improve your customer service
  • Call routing based on customer authentication
  • Automatic outbound dialler
  • Credit Card Authentication
  • Phone Orders
  • Surveys
  • Automated Text to Speech & Speech to Text in 120 languages
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Headphones

The Call & Contact Center

With PBX you get advanced call center features.
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With a Network PBX you get advanced call center features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.
  • Switchboard and wallboard
  • Call Center Reporting – user activity, team queue, SLA and more!
  • Queue Strategies and real-time statistics – round robin, hunt by threes and more
  • Call & Chat Monitoring available for Managers
  • Integration with Microsoft 365
  • CRM integration with popular CRMs – Salesforce, Freshdesk and more
  • CRM API to develop your own CRM integration
  • Call Recordings
  • Hot Desking
  • Create your own call flows with 3CX CFD
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Security Backup

Security & Backup

When it comes to VoIP security, PBX sets the standard.
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When it comes to VoIP security, PBX sets the standard. PBX's inbuilt security features have been exclusively developed to protect your system from attacks.
  • Increased secure web server configuration
  • Automatic detection & blacklisting of SIP attack tools
  • Global IP Blocklist automatically
  • Voice traffic is encrypted via SRTP
  • Automatic generation and management of SSL certs
  • Qualys labs A+ rating and Immunilabs A Rating
  • Automatic failover for instant backup
  • Encryption between browser and the website ensured via HTTPS
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Slash Costs

Slash Costs

Slash telecommunication costs with an efficient, easy to use call center solution.
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With PBX, your ongoing telco costs will be reduced significantly.
  • Decrease your Phone Bill by up to 80%
  • Licensing based on number of simultaneous calls and not extensions
  • Make free interoffice calls and branch calls
  • Free calls to remote workers with web client and iOS / Android apps
  • Use prominent SIP trunks to reduce outbound call charges
  • Eliminate 800 number phone bills with WebRTC integration
  • Use International DIDs & IP Telephony so customers can call in at competitive rates
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Security Backup

CRM Integration

CRM integration can improve customer satisfaction, increase staff productivity and save you time.
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CRM integration can improve customer satisfaction, increase staff productivity and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, Hubspot and more! This is how it can help you:
  • Call journaling
  • Creates a new customer record for new numbers
  • Saves agents time searching
  • Chat journaling when using 3CX Live Chat
  • Call logging in your CRM records - even when using 3CX Apps!
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Hotel PBX

Hotel PBX

PBX's solutions enables you to provide high-end service, minus the cost.
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PBX's solutions enables you to provide high-end service, minus the cost. The Hotel Module is optimised for internal and guest communication with features such as:
  • Check-in/out of Guests
  • Sets extension to match guest name
  • Billing of external calls
  • Scheduling of wake-up calls
  • Blocking of external calls in vacant rooms
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